Terms and Conditions


1. Scope

The use of this website as well as relationships between SAGANÀ Association , c/o Impact Hub Geneva, Rue de Fendt 1 , CH-1201 Geneva and its customers, the following terms and conditions apply in case the Web page or when ordering goods currently are not retrievable and amended. The offer on this website is intended for customers residing in Switzerland and Liechenstein .

As a customer, any natural or legal person is called, which maintains business relations with SAGANÀ Association. For Terms, delivery and payment as well as the privacy policy may experience occasional adjustments of time. SAGANÀ advises you to read these terms each time you visit the website and with each order for goods carefully.

These terms and conditions apply exclusively. Conflicting, supplementary or deviating from these Terms and Conditions must be to their validity expressly confirmed in writing by SAGANÀ. The customer confirms in the use of this site or in making an order these Terms recognize including delivery and payment comprehensively.

If any provision of these terms and conditions prove to be invalid or unenforceable or become invalid or unenforceable, remains the validity of the remaining provisions. The operator of this website is SAGANÀ Association.

2. Information

www.sagana.org includes information about products, services, price and assortment changes including technical modifications. All information on www.sagana.org (product descriptions, pictures, recipes, blog, etc ) are to be understood as approximate, not guarantees, unless explicitly stated otherwise. SAGANÀ strives to provide accurate, complete, current and clear data and information on this website.

All offers on this website are considered non-binding and should not be construed as a binding offer. SAGANÀ guarantees that the products listed are available at time of order, unless stated otherwise. Therefore, all information on availability and delivery times may change at any time and without notice.

3. Prices

Prices are in Swiss francs (CHF) and VAT exempt. Any delivery costs are, unless otherwise provided, charged separately and are to be paid by the customer. Shipping costs are shown separately in the order process. Technical changes, mistakes and printing errors, in particular, SAGANÀ price make changes at any time without prior notice.

4. Conclusion

The offers on this website are a non-binding invitation to the customer to order from SAGANÀ products and/or services. By ordering through this website, including the acceptance of these Terms, the customer submits a legally binding offer for the conclusion of the contract. SAGANÀ then transmits an automatic "order confirmation" email. Placed orders are binding for the customer, except as otherwise specified, there is no return or rescission.

Available goods are delivered for confirmed prepaid orders (except delivery on consignment or cash on delivery 'COD'). If, after conclusion of the contract, the ordered goods can not be delivered in full or partial, SAGANÀ is entitled to withdraw from the entire contract or of a contracting party. If the customer's payment has already been received by SAGANÀ, the payment to the customer will be refunded within 20 days. SAGANÀ is committed in the event of a cancellation at no replacement.

5. Payment

Customers can choose the payment options specified in the order process available.

SAGANÀ reserves the right to exclude customers without explanation of individual payment options or to insist on prepayment.

6. Delivery, Defects and Return

Deliveries are sent by post or courier to the address specified by the customer in the order. Invoices are issued via email or by post. By shipping, the benefits and risks pass to the customer, to the extent permitted by law. If the delivery is undeliverable or denies the customer accepting delivery, SAGANÀ may terminate the contract after a complaint notification via email to the customer and setting a reasonable time limit and make the costs of activities in accounting.

The customer must check the delivered goods immediately after receipt of products and inform SAGANÀ immediately of defects. Returns to SAGANÀ is at cost of customer and the goods returned must be in its original packaging, complete with detailed description of the defect.

7. Return Policy

SAGANÀ will endeavor to deliver goods timely and in perfect quality. The customer is granted a right of withdrawal for 10 calendar days after receipt of goods. It shall be complied with, if the customer written notice via email (info@sagan.org) or letter (SAGANÀ Association c/o Impact Hub Geneva, Rue Fendt 1, CH-1201 Geneva ) submits within the set deadline.

The exercise of the right leads to a reversal of the contract. The customer has the goods within 10 calendar days in original packaging, complete with all accessories and return together with the delivery to SAGANÀ's return address. Returns to SAGANÀ made for the account and risk of the customer. Refunds will be within 20 days to the customer, provided SAGANÀ has already recovered the goods or the customer can provide proof of postage.

SAGANÀ reserves the right to charge for damage, excessive wear and tear or depreciation caused inappropriate handling adequate compensation and deduct the reduced value from the purchase price already paid or to provide to the customer.

In the following cases, no right of withdrawal is granted:

(I) If the contract has a random element, especially because the price is subject to fluctuations outside the supplier's control.

(Ii) If the contract has a movable object of the sort that is not suitable due to their condition for a return or can spoil quickly;

(Iii) If the contract has a movable object of the sort that is produced according to specifications of the consumer or clearly tailored to personal needs;

8. Liability

SAGANÀ excludes any liability, regardless of their legal basis, as well as claims for damages against SAGANÀ, its independent Brand Ambasssadors /representatives and distribution store partners. SAGANÀ is not liable for indirect or consequential damages, lost profits or other persons, property and pure economic loss of the customer. SAGANÀ can control to a certain extent the contents of their web offerings but do not accept any liability or other responsibility for the content of the website.

9. Data Protection

SAGANÀ may process the data collected in connection with the conclusion of the contract for fulfillment of obligations under the contract of sale and use , and use it for marketing purposes . The information necessary for fulfillment of service data ( logistics partner ) or other third parties may also be disclosed to instruct service partners.


SAGANÀ reserves the right to change these terms at any time and place without notice in force . In case of dispute is exclusively governed by Swiss substantive law to the exclusion of conflict of law rules apply. The jurisdiction is in Geneva , unless the law provides no compelling jurisdiction .

For questions about these Terms , please contact : Cattleya Romero-Faude , Founder and Business Manager -Switzerland, , www.sagana.org , 0041 78 797 8152.